Frequently Asked Questions

Search for a service, pick a provider and time slot, and confirm your booking — payment is handled securely at checkout.

Every provider goes through an application review by the Petly team before they can accept bookings, including license checks where applicable.

Yes — go to your account's upcoming bookings to cancel or reschedule, subject to each provider's cancellation policy.

Approved providers set up payouts from the partner dashboard; earnings are paid out on a regular schedule after a booking is completed.